Your Best Workers Make Mistakes

Complacency is an interesting thing. Self-satisfaction, accompanied by unawareness of actual dangers or deficiencies. The most skilled, longest-tenured workers will need to be especially aware of complacency. If you've done the task a hundred times, there's a tendency for the brain to go on auto-pilot, leading to complacency and the opportunity to make a mistake … Continue reading Your Best Workers Make Mistakes

Human Performance Principles

Many are aware of the current thinking around "Safety Differently" and the five principles of human performance. Principles are intended to be innately true and are the fundamental framework in which newer views of human performance hang their philosophies and processes. The five principles are generally understood to be: Error is normal. Even the best … Continue reading Human Performance Principles

A Titanic Mix-Up at Emergent

We’ve all seen by now the latest NYT reporting about Emergent and the mix-up that cost between 13 and 15 million doses of the J&J Covid-19 vaccine. As a human performance practitioner, my hair lit on fire when reading this statement: “An investigation is now underway, but federal and former company officials suspect the lot … Continue reading A Titanic Mix-Up at Emergent